Shipping Policy
Thank you for choosing to shop with us! We want to provide you with the best possible shopping experience, including reliable and efficient shipping services. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth and satisfying delivery process.
Shipping Methods and Delivery Timeframes:
We offer three shipping methods to cater to your needs:
- Standard Free Shipping:
This is our most economical shipping option, suitable for non-urgent deliveries. After your order is fulfilled within 2 working days, Standard Shipping takes around 6 working days for delivery with no shipping charges. Please note that these delivery timeframes are estimates and may vary depending on the destination and external factors beyond our control.
- Priority Shipping:
For urgent orders that require immediate attention, we provide Priority Shipping. After your order is fulfilled within 2 working days, Priority Shipping takes around 2 working days for delivery at a fixed rate of $4.99. This option ensures that your package receives top priority in processing and delivery.
Order Processing Time:
Please note that order processing time is separate from the delivery timeframes mentioned above. After your order is placed and payment is confirmed, our team will begin processing it. We strive to process orders as quickly as possible, and please allow up to 2 business days for order processing before shipment.
Shipping rates for all methods are calculated based on the weight of the product and will be displayed at the checkout page before you complete your purchase.
Shipping Restrictions:
While we strive to offer shipping services to a wide range of locations, there may be certain regions or countries where we are unable to deliver. If you encounter any issues during the checkout process regarding shipping to your location, please contact our customer support team for assistance.
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or undeliverable packages resulting from incorrect or incomplete addresses.
No satisfaction with the quality of the product you received? There is nothing to be worried about. We are providing you with the best of our services.
If the product has any flaws and is not according to your requirement, you can return it within 30 days of purchase.
Shipment
Following is the list of Bona fide shipping carriers, which Jashaneranga uses for delivery
- UPS
- FedEx
- DHL
International Shipping:
We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the shipping fees paid at the time of purchase. Please check with your local customs office for more information on potential import fees.
Terms and Conditions:
The following are the terms and conditions that you must know.
- Valid Address:
Jashaneranga only accepts a valid addresses. Our system does not accept addresses containing P.O. Boxes, Fleet offices (FRO), or Military Post Office.
- Tracking number:
Please track your order by tracking id, which we have provided you. It helps you to check the status of your order. If it has been lost during transit, the company is responsible for dispatching alternative products immediately.
- Twice attempt of delivery:
If there is no receiver at the postal address to receive the parcel, the courier company will visit again. If the second attempt fails, it's the customer's responsibility to pick up the parcel from the nearest courier office.
If the customer does not receive or cancel the parcel, we will take back our product from the courier service, and in this case, our company is not responsible for your loss.
- Service only during working days:
Saturday and Sunday are the off days. Only working days, i.e., Monday to Friday, are calculated in delivery days.
- Weekend strategy:
Place your order anytime, but the process will be started during weekdays. If you have placed your order on Saturday and Sunday, we will start processing it on the next working day, i.e., Monday.
- Delay due to heavy weather:
Sometimes it's hard to deliver on time due to bad weather. We will be very sorry for the inconvenience in such abnormalities and expect you to show some patience and cooperate with us.
- Contact us to locate your parcel:
In case you don't have the tracking id of your parcel, CONTACT US at jashneranga@gmail.com with order details.
The order number and shipping address is a must need to locate your parcel.
- Cancel your order:
For the cancellation of the order, please call Jashaneranga Customer Service at
+92 3165832533 or Email at jashneranga@gmail.com. This offer is valid only for 2 days. Once the order is dispatched, our company is not responsible for that.
NOTE: There will be no parcel change during the live customer support chat.
If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing to shop with us. We appreciate your trust and look forward to serving you with exceptional products and reliable shipping services.
Please note that this shipping policy is subject to change at any time without prior notice. The most up-to-date version will be available on our website.
If you have any further questions or require additional information, please feel free to reach out to us.
Jashaneranga Customer Support
jashneranga@gmail.com.